Return Policy

At Maranz Distillery, your satisfaction with Ikondo Bitters is our top priority. If, for any reason, you are not completely satisfied with your purchase, our Return Policy is designed to address your concerns and ensure a smooth resolution.

1. Eligibility for Returns:
To be eligible for a return, your Ikondo Bitters must be unused and in the same condition as received. Returns are accepted within [15 days] from the date of purchase.

2. Initiate a Return:
To initiate a return, please contact our customer support team via [email/phone] to obtain a Return Merchandise Authorization (RMA) number.
Clearly mark the RMA number on the outside of the package.

3. Shipping the Return:
Customers are responsible for the shipping costs associated with returning Ikondo Bitters.
Please ensure that the product is securely packaged to prevent any damage during transit.

4. Inspection and Refund:
Once we receive your returned Ikondo Bitters, our team will inspect the product to ensure it meets the return eligibility criteria.
Upon successful inspection, a refund will be initiated to your original payment method.

5. Refund Processing Time:
The processing time for refunds may vary and is subject to the policies of your financial institution.
You will be notified once the refund has been processed.

6. Damaged or Defective Products:
In the rare event that your Ikondo Bitters arrives damaged or is defective, please contact us immediately.
We will arrange for the replacement of the damaged or defective product at no additional cost.

7. Exchanges:
Unfortunately, we do not offer direct exchanges. If you wish to exchange Ikondo Bitters for a different product, please follow the return process and place a new order.

8. Contact Us:
For any questions or concerns regarding returns, please reach out to our customer support team.
We are here to assist you throughout the return process.

At Maranz Distillery, we strive to make your experience with Ikondo Bitters enjoyable and worry-free. Our Return Policy reflects our commitment to your satisfaction, ensuring that you can confidently explore the wellness benefits of Ikondo Bitters.